FAQ
Frequently asked questions
1.Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
2.Is It Safe To Use My Credit Card On The Website ?
Please don’t worry, it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
3.Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
--The card may have expired. Check that your card is still valid.
--You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
--You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
--Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
4.Is shipping free for purchases from this store?
Free shipping on orders of $60 or more.
5.Can I return the item after purchasing it?
Our policy lasts for 30 days.
6.How do I contact the store's customer service?
E-Mail: service@ukkmo.com
Hours of operation: Monday through Friday 9 a.m. to 6 p.m. (ET).We respond to emails Monday to Friday, usually within 24-48 hours.
Contact Number：+86-13581780277
Legal Business Name: Shenzhen Gaoge Technology Co., Ltd.
Company Address :